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Great Boxing Week Experience @ Futureshop

 Posted - 12/28/2008 11:33:16 PM  - Show Profile  Edit Message

PJPeter
Site Administrator
2019 Contributions
I went into the Futureshop at Kennedy, I headed towards the returns line but then realized there was no one putting stickers on boxes/bags being brought into the store - to prove we didn't just pick them up off the shelf - I didn't want to have a problem, so I went to the nearset employee I could find and asked for one. It took three people to find someone with that duty - turns out it was the greeter who wasn't where he should have been - it was definitely semi-controlled choas. That guy asked me if I had the receipt and when I said yes, he said it should be fine - I asked if it would still be fine if I put this one in the car and picked another from the shelf to return instead, and he agreed I needed a sticker. Another minute and a women at CS gave him a stickypad and he signed the top and stuck it on (see the pic ).

Just after that I asked if I could get a Price Match with Best Buy on a set of Logitech X-540 speakers ($69.99 @ BB, $134 @ FS) and the greeter said no, but he wasn't sure - so he went to ask a manager - and the manager came and talked to me. I have no idea how to spell his name (and I'm horrible at remembering names as it is), but it was pronouced something like 'Sheraf' - He actually said to me: "You're a customer and I want to give you an excellent experience" - He told me I could go up to the counter to get price match instead of waiting in the 2 hour line for Customer Service - and that they would price match boxing week deals (which every other employee that day said they wouldn't despite when I asked an employee on Friday she actually told me to come back on Sunday to get the price match!) - Sheraf was a manager though and he told the cashier to give me the deal and I got the Best Buy price match + the 10% off with no problems. Great experience, this was at the Kennedy Futureshop location in Toronto, definitely if I'm going to go to a Futureshop I'll pick that one from now on, Sheraf made me a new loyal customer


P.S. I'll be adding a general section for this sort of thing in future but till then if you're reading this then that means it worked and you found this message

PJPeter

Edited by - PJPeter on 12/28/2008 10:34:17 PM

 

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